TERMS AND CONDITIONS

For The Mindful Garden Online Courses & Digital Content Last updated: 5^th May 2026

Please read these Terms and Conditions carefully before purchasing any course, membership access, or digital content from The Mindful Garden. By placing an order on our website, you agree to be bound by these Terms.

1. About Us

The Mindful Garden is owned and operated by:

Louise Hampden 38 Ian Mikardo Way Reading, Berkshire RG4 5BZ Email: [email protected]

These Terms apply to all online courses, live sessions, membership access, and downloadable templates purchased through our website.

2. Eligibility

You must be at least 18 years old to purchase our services.

3. Description of Services

We provide:

• A 6 week online course consisting of 6 live lessons Q&A session.

• Live Workshops

• Access to a private membership area for the duration of the course

• Downloadable templates and digital resources

• Lifetime access to recordings of the live sessions

All descriptions on our website are for guidance only. We may make minor changes to content to improve quality or comply with legal requirements.

4. Ordering and Contract Formation

Your order is an offer to purchase. A contract is formed only when you receive an Order Confirmation by email.

You are responsible for ensuring your order details are accurate.

5. Fees and Payment

Fees are clearly stated on our website. Payment must be made in full at the time of ordering.

Prices include VAT where applicable.

6. Delivery of Digital Content and Services

• Course access begins on the published start date.

• Membership access lasts only for the duration of the 6 week course.

• Live sessions are delivered via online video conferencing.

• Recordings are made available after each session.

• Downloadable templates are provided via the course platform.

7. Lifetime Access to Recordings

You receive lifetime access to recordings of the live lessons and Q&A sessions, subject to the following conditions:

• Access is for personal use only.

• You may not download, share, distribute, or reproduce recordings.

• We may update, replace, or remove recordings if necessary (e.g., platform changes, technical issues).

• “Lifetime access” refers to the lifetime of the course platform or hosting method, not your personal lifetime.

All recordings remain the intellectual property of The Mindful Garden.

8. Downloadable Templates & Intellectual Property

All templates, worksheets, and digital resources are licensed to you for personal use only.

You must not:

• share them

• resell them

• reproduce them

• use them commercially

All intellectual property rights remain with The Mindful Garden.

9. Membership Area Conduct

The membership area is a supportive community space. You agree to:

• behave respectfully

• avoid disruptive or harmful behaviour

• keep all shared information confidential

We reserve the right to remove any participant who breaches these rules. No refund will be given in cases of misconduct.

10. Cooling‑Off Period & Digital Content Rules

Under the Consumer Contracts Regulations 2013, you normally have a 14‑day cooling‑off period.

However, by purchasing the course, you acknowledge that:

• live sessions begin within the cooling‑off period

Therefore, you lose the right to cancel once:

• you access any digital content, or

• the course begins (whichever is earlier)

This does not affect your discretionary refund rights (see Section 11).

11. Refund Policy (Discretionary)

Because The Mindful Garden courses are delivered in small cohorts, we aim to resolve any issues quickly and personally.

You may request a refund only if:

• you have attended at least 2 live lessons, and

• you notify us by email at [email protected] explaining why the course is not meeting your expectations.

We will:

• discuss your concerns

• offer reasonable support to resolve the issue

• consider a refund if the course is still unsuitable

Refunds are not automatic and are granted at our discretion.

No refunds are given:

• for non‑attendance

• after the course has ended

• for change of mind

• for failure to participate or engage

12. Your Responsibilities

You agree to:

• attend sessions on time

• participate respectfully

• use the membership area appropriately

• ensure your internet connection and device are suitable for online learning

13. Our Responsibilities

We will deliver the course with reasonable skill and care.

We do not guarantee:

• specific results

• uninterrupted access (though we aim to minimise disruptions)

• that recordings or digital content will be available indefinitely if technology changes

14. Privacy and Data Protection

We comply with the UK GDPR and only process your personal data as described in our Privacy Policy.

You can contact us at [email protected] with any privacy concerns.

15. Limitation of Liability

We do not exclude liability for:

• death or personal injury caused by negligence

• fraud or fraudulent misrepresentation

Otherwise, we are not liable for:

• business losses

• indirect or unforeseeable losses

• loss of profit or opportunity

Our courses are for personal development, not professional training.

16. Termination

We may suspend or terminate your access if you:

• breach these Terms

• behave inappropriately in the membership area

• misuse our intellectual property

You may terminate by emailing us, but no refund will be given unless you meet the criteria in Section 11.

17. Governing Law

These Terms are governed by the laws of England and Wales. Disputes may be brought in the courts of England and Wales.

18. Complaints

We aim to resolve issues quickly. Please email [email protected] and we will respond within 7 days.

Model Cancellation Form

(Required by UK law, even though digital content cancels the cooling‑off period once accessed)

To: Louise Hampden 38 Ian Mikardo Way Reading, Berkshire RG4 5BZ Email: [email protected]

I hereby give notice that I cancel my contract for the supply of the following service:

Ordered on: ________________________________ Name: _____________________________________ Address: __________________________________ Signature (if on paper): _____________________ Date: ______________________________________